FAQs

Frequently Asked Question

This page is for quick answers to questions we get over and over again. So save  your time emailing us unless you check here first. 

How can you help?

We are an online business and deal with all queries electronically

What is a return policy?

There are no returns allowed on downloads since they can be downloaded immediately. 

What payment methods do you accept?

We accept PayPal which accepts a variety of different cards. 

Where is my Download?

After purchasing you will be redirected to your download page. If you have created an account this process will be a lot easier. Please excuse any technical difficulties but we are confident that if you have them we will be able to assist quickly. 

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Trusted experience

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Terms and Conditions

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences, and interests
  • other information relevant to customer surveys and/or offers

Halaqah/Ocacia does not sell, rent or lease its customer lists to third parties.

 

Halaqah/Ocacia may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Halaqah/Ocacia, and they are required to maintain the confidentiality of your information.

 

Halaqah may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Halaqah or the site; (b) protect and defend the rights or property of Halaqah; and/or (c) act under exigent circumstances to protect the personal safety of users of Halaqah, or the public.

The Halaqah website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

 

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Halaqah pages, or register with Halaqah site or services, a cookie helps Halaqah to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Halaqah website, the information you previously provided can be retrieved, so you can easily use the Halaqah features that you customized.

 

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Halaqah services or websites you visit.